Warranty Policy

Your Trust, Our Responsibility

At Imperial Goods Ltd, we value your trust and strive to provide products that meet the highest standards of quality. Our warranty policy ensures that you are protected against any manufacturing defects or product faults under the following terms:

1. Warranty Coverage

  • Warranty applies only to products that include a manufacturer’s warranty.
  • It covers manufacturing defects, functional issues, or performance faults that occur under normal use.
  • The warranty does not cover damage caused by misuse, accident, negligence, water exposure, or unauthorized repair.

2. Warranty Period

  • The warranty period varies by product category and brand. Please check the product description or packaging for specific warranty duration.
  • Most electronic and mechanical items come with a 6 to 12 months warranty (as mentioned).

3. Claim Process

To claim a warranty:

  • Contact our support team at 📧 support@imperialgoods.com
  • Provide your order number, invoice copy, and details of the issue.
  • If applicable, our team will guide you on how to return the product for inspection or service.

4. Repair or Replacement

  • If your product is found to have a valid warranty issue, we will either repair or replace it at no additional cost.
  • If the product is out of stock, you may receive an equivalent replacement or store credit.

5. Exclusions

Warranty does not apply to:

  • Physical damage or wear & tear
  • Unauthorized modifications or repairs
  • Damage due to incorrect usage or power supply issues

6. Additional Support

  • +880 1721-447822
  • support@imperialgoods.com