Returns & Exchange Policy
Customer Satisfaction Is Our Priority
At Imperial Goods Ltd, we want you to be completely satisfied with every purchase. If for any reason you are not happy with your order, you may request a return or exchange under the following conditions:
1. Eligibility for Return or Exchange
- Products must be unused, unworn, and in original condition with all tags and packaging intact.
- Return requests must be made within 3 days of receiving the product.
- Items like personal care, hygiene products, or sale/discounted items are non-returnable.
2. Return Process
- Contact our customer service team at 📧 support@imperialgoods.com
- Provide your order number, reason for return, and a product photo (if applicable).
- Once approved, we’ll guide you through the return process.
3. Refunds
- Refunds will be processed after the returned item is received and inspected.
- Refunds are issued via the original payment method within 7–10 working days.
- Shipping charges are non-refundable unless the product is defective or wrong.
4. Exchange Policy
- Exchanges are allowed only for the same product in a different size or color (subject to availability).
- In case the product is unavailable, you can opt for a refund instead.
5. Damaged or Wrong Item
- If you receive a damaged or incorrect product, please contact us immediately with photos. We will replace it at no additional cost.
Need Help?
- +880 1721-447822
- support@imperialgoods.com